Customer Service Ambassador

11 hours ago

Meerut, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

As a key player in our customer service team, you will be responsible for handling inquiries, resolving issues, and providing top-notch service to customers across various communication channels.

Key Responsibilities
  • Voice Support: Respond to inbound customer calls in a professional and friendly manner addressing inquiries complaints and technical issues.
  • Provide clear accurate and timely information regarding products and services in English.
  • Assist customers in troubleshooting problems and guiding them through solutions over the phone.
  • Maintain a high level of service excellence on all calls.
  • Non-Voice Support: Handle customer support requests via email live chat and other digital channels ensuring prompt and accurate responses.
  • Maintain thorough documentation of customer interactions and resolutions in English.
  • Collaborate with other departments to address complex customer issues.
  • Issue Resolution: Effectively resolve customer issues in a timely and professional manner ensuring customer satisfaction.
  • Identify recurring issues and collaborate with the appropriate teams to suggest improvements.
Requirements
  • Language Proficiency: Fluent in English written and spoken with the ability to communicate clearly and professionally in the language.
  • Experience: Previous experience of 0-2 years in customer support or a related field is required.
  • Skills:
  1. Strong communication and active listening skills.
  2. Excellent problem-solving abilities and attention to detail.
  3. Ability to work efficiently under pressure and in a fast-paced environment.
  4. Ability to multitask and manage time effectively.
  5. Empathy and patience when dealing with customer concerns.

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