
Ambassadors of Customer Satisfaction
15 hours ago
In this role, you will be the frontline ambassador for our organization, ensuring that every customer receives reliable support, responsive communication, and seamless service delivery.
Key Responsibilities:- Manage customer inquiries, orders, and requests with accuracy and professionalism.
- Coordinate with sales, logistics, and finance teams to ensure smooth order processing and delivery.
- Track order status and proactively update customers on progress or potential issues.
- Assist in resolving service complaints, claims, and concerns with a solutions-first mindset.
- Maintain detailed customer records in CRM systems and generate service performance reports.
- Provide after-sales support, including product information, warranty handling, and documentation.
- Support customer engagement activities and contribute to service improvement initiatives.
- Bachelor's degree in Business, Communications, or related fields.
- 0–3 years of experience in customer service, order management, or client support.
- Strong communication and problem-solving skills with a customer-first mindset.
- Organized, detail-oriented, and able to handle multiple priorities simultaneously.
- New graduates with enthusiasm and adaptability are welcome to apply.
This role provides exposure to our customer ecosystem and service operations, opening career pathways into account management, operations, or sales support roles within our organization.
Sustainable building materials, innovative construction solutions, and advanced supply-chain capabilities are at the forefront of our expansion strategy in India. We seek highly motivated individuals who share our passion for delivering exceptional customer experiences and contributing to business growth.
We recognize the importance of ongoing learning and professional development. Our organization offers training programs, mentorship opportunities, and resources to help you achieve your career goals and stay ahead in your field.
Join us in shaping the future of customer service and drive success together with our team.
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Customer Experience Ambassador
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