Global Program Support Professional

2 weeks ago

Kollam, Kerala, India beBeeCoordinator Full time ₹ 9,00,000 - ₹ 15,00,000

About Us: Our mission is to provide high-quality education globally.

Role Overview

We are seeking a Program Coordinator to support learners and ensure smooth delivery of our region programs.

This role requires superior written and verbal skills, flexibility to work in night shifts, and a willingness to handle communication across various channels.

Key Responsibilities
  • Learner Support: Respond to inquiries across all communication channels, ensuring timely and accurate resolutions to enhance learner satisfaction.
  • Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines.
  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.
  • Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.
  • Performance Metrics: Meet key metrics like QA, CSAT, and SLA while ensuring a high-quality participant experience.

Benefits:

You will make a meaningful impact by supporting learners globally while working in a collaborative environment.

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