Senior IT Technical Leader

2 days ago

Hyderabad, Telangana, India beBeeTechnicalLead Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Overview:

We are seeking a highly skilled technology leader to join our team.

Key Responsibilities:
  • Diagnose, resolve, and root cause analysis of issues in the application environments and interfaces.
  • Identify and document problem workarounds and provide support for scheduled release upgrades and deployments.
  • Ensure service requests are appropriately actioned according to service levels and performance targets.
Main Objectives:
  • Strategic Focus:
    • Operational support and continuous improvement of the infrastructure estate, and processes, for Development and Test environments.
    • Automation, process efficiency, and appropriate tooling is utilised to reduce cycle times, and improve reliability, audit, and traceability for all system deployments across multiple applications.
    • Process, best practice, and system build standards are consistently applied and constantly improved upon.
    • Ensuring that, working with DevOps, the Development Team has the right environment to maximise the development Teams' efficacy and obstacles are removed and automation introduced where appropriate.
  • Operational Management:
    • Ensuring Production is managed, supported, and controlled with the appropriate level of governance and agility.
    • Production environments are protected by governance, good practice/process, design, and 'fit for purpose' environments, supporting all project and change activity.
    • Ensuring project and change release(s) are packaged to the right quality, repeatable between environments without change or modification and deployed to the target environments - ultimately to Production without detriment or issue in agreed timescales.
    • Ensuring software and application design is challenged, and contribute to design in any Change/Project, ensuring it is the best it can be aligned to the constraints of the Project/Change.
    • Weak points in Process, Technology, and Service is addressed through a culture of continual improvement;
    • Software and processes are correctly documented to ensure single points of knowledge do not become a problem and skills are distributed across the team and department.
    • Ensuring that software Deliverables/Artefacts, as part of any Change/Project, are progressed providing appropriate status reporting and updates as requested by the Line/Project/Change Lead.
  • People Leadership:
    • Providing skilled, capable resource to Project/Change Leads suited to the delivery. Where gaps in skills or resource exists; these are managed to reduce the risk to Change, Projects or the Business
    • Manage a team of Test Environment Engineers & Middleware specialists and support the environment management on non-prod environments.
    • Develop technical skills required for test environment management function for self and the team.
    • Provide EDT support along with the Global team as part of test environment management team.
  • Governance & Risk:
    • Ensure percentage and number of SLAs met (Environment Availability, Responsiveness to Requests etc);
    • Percentage of Releases/Deployments to Production without issue.
    • Post deployment Incident levels achieving set targets.
    • Server patch levels adhere to policy.
    • Percentage of formal processes documented.

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