Global Education Coordinator

1 day ago

Gulbarga, Karnataka, India beBeeSupport Full time ₹ 40,00,000 - ₹ 80,00,000

Our organization is dedicated to providing high-quality education that is accessible and affordable for individuals, companies, and governments worldwide.

Key Responsibilities:

  • Learner Support: We require someone to respond to inquiries across all communication channels (email, chat, WhatsApp, voice) to enhance learner satisfaction.
  • Stakeholder Collaboration: The ideal candidate will coordinate with internal teams (course designers, tech support, LMS, instructors) to manage program timelines and address learner concerns efficiently.
  • Process Improvement: We are looking for someone who can identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: The successful candidate will ensure all communications meet quality standards and brand guidelines.
  • Enrollment & Application Management: This role involves processing applications, ensuring eligibility, and maintaining timely, accurate admissions workflows.
  • Participant Support: The individual in this position will handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.

Qualifications:

  • Language Skills: Exceptional Spanish/Portuguese and English communication skills (written and verbal) are mandatory.
  • Work Flexibility: Willingness to work night shifts (India based) and manage all communication channels (email, chat, voice, WhatsApp).
  • Education: A Bachelor's degree is preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.

Why Choose Us:

You'll make a meaningful impact by supporting learners globally while working in a collaborative, inclusive, and growth-oriented environment.

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