Exceptional Sales Experience Designer

6 days ago

Vizag, Andhra Pradesh, India beBeeCall Full time ₹ 9,00,000 - ₹ 12,00,000

Quality Assurance Specialist - A Critical Role in Delivering Exceptional Customer Experiences

  • We are seeking an experienced Quality Assurance Specialist to join our team. In this critical role, you will play a key part in ensuring the effectiveness and quality of customer interactions conducted by our sales executives.
  • Your primary responsibility will be to listen to and evaluate recorded sales calls against defined quality standards, identifying areas of improvement for sales conversations and developing strategies to enhance sales skills.
  • You will work closely with our Training & Development team to design solutions for skill gaps and recommend process improvements, monitoring the impact of feedback implementation and updating evaluation criteria as needed.
  • In addition, you will provide actionable insights to improve sales effectiveness, customer satisfaction, and team performance, analyzing data to inform business decisions.

Requirements:

  • 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
  • Strong listening, analytical, and reporting skills, with the ability to provide constructive feedback and suggest practical solutions.
  • Excellent communication and interpersonal skills, with a hunger to learn, adapt, and contribute to continuous improvement.

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