Customer Support Experience Lead

1 day ago


Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 50,00,000 - ₹ 99,90,000
Job Description
  • Deliver top-notch support to customers, addressing inquiries via email, chat, and occasional phone calls.
  • Collaborate with Product, Engineering, and Customer Success teams to resolve issues and enhance product capabilities.
  • Identify trends, create informative resources, and maintain a seamless support experience.

Key Responsibilities:

  • 5-6 years of professional customer support experience.
  • Experience providing support for SaaS platforms in the EdTech or education sectors.
  • Strong troubleshooting skills and excellent communication abilities.
  • Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar platforms.
  • Empathy, patience, and a customer-centric mindset.

What We Offer:

  • A dynamic work environment that fosters growth and development.
  • The opportunity to work with a talented team dedicated to delivering exceptional support experiences.


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