
Customer Support Experience Lead
1 day ago
- Deliver top-notch support to customers, addressing inquiries via email, chat, and occasional phone calls.
- Collaborate with Product, Engineering, and Customer Success teams to resolve issues and enhance product capabilities.
- Identify trends, create informative resources, and maintain a seamless support experience.
Key Responsibilities:
- 5-6 years of professional customer support experience.
- Experience providing support for SaaS platforms in the EdTech or education sectors.
- Strong troubleshooting skills and excellent communication abilities.
- Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar platforms.
- Empathy, patience, and a customer-centric mindset.
What We Offer:
- A dynamic work environment that fosters growth and development.
- The opportunity to work with a talented team dedicated to delivering exceptional support experiences.
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