
Student Experience Support Specialist
2 days ago
We are seeking a skilled and empathetic professional to support students and parents throughout their academic journey.
This role involves providing exceptional customer service, addressing concerns with accuracy and efficiency, and managing escalations across various channels.
- Support students and parents in achieving a seamless and engaging experience.
- Manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
- Mentor students to ensure effective app usage and maximize learning outcomes.
Key Responsibilities:
- Address student and parent concerns with empathy and accuracy.
- Escalate issues effectively across chat, call, and email channels.
- Collaborate with internal teams to resolve customer issues within stipulated TAT.
- Take ownership of all customer-facing ad hoc requirements.
Requirements:
- Minimum 1 year of experience in customer experience or support roles.
- Strong communication skills (written and verbal).
- Empathetic and solution-oriented with a fast-paced environment.
Location:
HSR Layout, Bangalore
WFO - 6 days a week | rotational Week off
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