
Senior Branch Operations Director
3 days ago
Branch Manager Opportunity
">- Maintain the highest level of customer service and ensure effective service recovery.
- Coordinate and integrate all functions and services at the location, ensuring seamless operations.
- Implement systems to monitor operational efficiency and make data-driven decisions.
- Handle crisis situations with poise and professionalism.
Fleet Management
">- Ensure fleet administration aligns with company standards.
- Monitor fleet allocation to clients, maintaining optimal ratios.
- Ensure fleet accessories are properly maintained according to guidelines.
Sales & Servicing
">- Develop new business relationships and increase revenue from existing clients.
- Analyze market trends and performance metrics to inform business decisions.
- Achieve sales targets and drive business growth.
Finances
">- Prepare annual branch budgets and manage expenses effectively.
- Monitor fund flow and control costs in accordance with company norms.
- Ensure timely receivables management and statutory compliance.
HR & Administrative
">- Oversee branch administration to optimize efficiency.
- Ensure adequate staffing and training for Customer Service and Drivers teams.
- Conduct team appraisals to evaluate performance and implement necessary improvements.
Required Skills and Qualifications:
">- System and quality orientation
- Market knowledge and industry awareness
- Commercial acumen and leadership skills
- Resource management and administrative expertise
Educational Qualifications:
">- Graduate / Hotel Management degree
- MBA in Marketing or Finance
Experience:
">- Minimum 10-15 years of experience in the trade, including 5-7 years as a branch head in a reputable car rental company
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