
Schedule Coordination Specialist
2 days ago
Job Summary
We are seeking a highly skilled Scheduling Coordinator to join our team. In this role, you will work closely with Operations and Workforce Management to ensure accurate schedules align with forecasted work volumes.
Main Responsibilities:
- Assist in managing schedules and trackers to guarantee proper schedule generation
- Analyze customer contact trends to optimize resource utilization
- Manage employee information and schedules using workforce software
- Maintain accurate employee records on an ongoing basis
- Monitor and update trackers related to headcount, absenteeism, etc
- Optimize Workforce Management System parameters for efficient scheduling
- Collaborate with the Operations Team to ensure availability meets business needs
Requirements:
- Post-secondary degree or certificate in Business Administration (equivalent work experience considered)
- Experience with workforce management systems (asset)
- Advanced knowledge of Microsoft Excel (asset)
- Familiarity with contact center operations, functions, and business processes
- Strong analytical, problem-solving, and technical skills
- Attention to detail with a focus on accuracy
- Ability to adapt to change in a fast-paced environment
- Organizational skills and ability to follow through on projects
- Excellent written and verbal communication skills
- Independence and teamwork abilities within a dynamic environment
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