
Senior Customer Interaction Specialist
5 days ago
About Call Quality Monitoring
We are seeking a skilled professional to join our team in evaluating customer interactions and providing actionable insights to enhance sales effectiveness and customer satisfaction.
- Quality Analysis: Assess recorded sales calls against defined standards, focusing on customer experience, compliance, and effectiveness.
- Skill Development: Identify areas for improvement in sales conversations, highlighting opportunities for growth and development.
- Training Collaboration: Work closely with trainers to design targeted solutions for skill gaps and recommend process enhancements.
- Impact Assessment: Monitor the outcome of implemented feedback and update evaluation criteria as needed.
Requirements
- Experience: 1-3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
- Skills: Strong analytical and reporting skills; ability to provide constructive feedback and suggest practical solutions.
- Communication: Excellent communication and interpersonal skills; willingness to learn, adapt, and contribute to continuous improvement.
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