Senior Technical Operations Manager

2 hours ago

Mangalore, Karnataka, India beBeeSRE Full time ₹ 1,20,00,000
Technical Leader SRE Job Summary

The ideal candidate will oversee a remote team of Site Reliability Engineers, ensuring operational excellence and fostering a high-performing team culture. This role reports to the Director of Systems and Security, overseeing day-to-day operations, technical mentorship, and strategic alignment with organizational goals.

Key Responsibilities:
  • Lead a remote team of Site Reliability Engineers, ensuring alignment with organizational priorities and goals.
  • Oversee team operations, including incident management, technical support, and infrastructure maintenance.
  • Act as the primary point of escalation for complex technical issues, collaborating with the Director of Systems and Security, Quality Assurance and Product teams as needed.
  • Ensure the team adheres to established Service Level Agreements (SLAs) for issue resolution and maintains high customer satisfaction levels.
  • Mentor and develop team members, fostering growth in technical skills, problem-solving abilities, and customer engagement.
  • Drive process improvements, tool optimization, and workflow enhancements to increase efficiency and reliability.
  • Collaborate with cross-functional teams to address customer needs and improve platform performance.
  • Facilitate regular team meetings, performance reviews, and one-on-one sessions to ensure clear communication and ongoing development.
  • Develop and maintain key performance metrics, providing insights and recommendations to senior leadership.
  • Stay informed on industry trends and best practices, ensuring the team is equipped with the latest tools and methodologies.
Requirements:
  • 6+ Years of experience managing technical teams, preferably in Site Reliability Engineering, DevOps, or a related field.
  • Strong technical background in cloud computing and infrastructure management, particularly with AWS and Linux-based systems.
  • Proven ability to lead and mentor teams in remote environments.
  • Excellent written and oral English communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
  • Strong problem-solving and decision-making abilities, with a focus on root cause analysis and long-term solutions.
  • Experience with automation tools (Terraform, Ansible, CloudFormation) and CI/CD pipelines.
  • Familiarity with incident management practices and tools, as well as ticketing systems.
  • High attention to detail and a commitment to operational excellence.
  • Bachelor's degree in a technical or quantitative science field, or equivalent work experience.
Preferred Qualifications:
  • AWS certification (any level).
  • Experience leading customer-facing technical teams, with a focus on improving service delivery.
  • Knowledge of security best practices and governance in cloud environments.
  • Strong understanding of networking concepts and system architecture.
Key Attributes:
  • Results-driven leader who values collaboration, transparency, and accountability.
  • Strategic thinker who can align team efforts with broader organizational objectives.
  • Ability to prioritize and manage multiple initiatives in a fast-paced environment.
  • Passion for enabling team growth and fostering a culture of learning and development.

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