Business Process Improvement Specialist

5 days ago


Gurgaon Sector India Johnson Controls Full time

Job Overview:

Johnson Controls is seeking a highly skilled Business Process Improvement Specialist with expertise in Order to Cash Process. The ideal candidate will have 8-10 years of experience in business process analysis and documentation, with a strong understanding of business processes and operational requirements related to Order to Cash Process.

Key Responsibilities:

  • Participate in requirement gathering workshops with business stakeholders to analyze business needs and perform cost benefit analysis.
  • Investigate and define business processes flows using Visio.
  • Develop and maintain AS-IS And TO-BE Process documentation.
  • Collaborate with cross-functional teams to identify operational requirements and issues to seek effective business solutions.
  • Support the development team for testing fault fixes of web-based ticketing tool.
  • Train clients on new reporting tool (Power BI) by specifying its benefits to the teams.

Requirements:

  • Bachelor's degree in accounting and / Finance. Professional qualifications like CA, CS, ICWA will be a plus.
  • Effective working knowledge of any of the ERPs such as SAP or Oracle is a must to have with exposure to Business Finance applications related to Billing, collections, credit, and cash management.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and in a team environment.
  • Strong analytical and problem-solving skills.
  • Experience in Order to Cash (especially on Billing, Collections, Credit management) processes.
  • Lean Six Sigma certification is a plus.
  • Knowledge of Power BI reporting tool is a plus.

Estimated Salary Range: $80,000 - $110,000 per year, depending on location and experience.



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