Business Process Improvement Specialist
5 days ago
Job Overview:
Johnson Controls is seeking a highly skilled Business Process Improvement Specialist with expertise in Order to Cash Process. The ideal candidate will have 8-10 years of experience in business process analysis and documentation, with a strong understanding of business processes and operational requirements related to Order to Cash Process.
Key Responsibilities:
- Participate in requirement gathering workshops with business stakeholders to analyze business needs and perform cost benefit analysis.
- Investigate and define business processes flows using Visio.
- Develop and maintain AS-IS And TO-BE Process documentation.
- Collaborate with cross-functional teams to identify operational requirements and issues to seek effective business solutions.
- Support the development team for testing fault fixes of web-based ticketing tool.
- Train clients on new reporting tool (Power BI) by specifying its benefits to the teams.
Requirements:
- Bachelor's degree in accounting and / Finance. Professional qualifications like CA, CS, ICWA will be a plus.
- Effective working knowledge of any of the ERPs such as SAP or Oracle is a must to have with exposure to Business Finance applications related to Billing, collections, credit, and cash management.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Strong analytical and problem-solving skills.
- Experience in Order to Cash (especially on Billing, Collections, Credit management) processes.
- Lean Six Sigma certification is a plus.
- Knowledge of Power BI reporting tool is a plus.
Estimated Salary Range: $80,000 - $110,000 per year, depending on location and experience.
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