
Workforce Operations Coordinator
3 days ago
This role focuses on optimizing workforce management processes, ensuring seamless coordination with operations, clients, and client services to gather relevant data for forecasting and calculation of program requirements.
Key Responsibilities- Coordinate with stakeholders to collect data related to forecasting and program requirements.
- Maintain accurate staff rosters with employee details, including availability, preferences, and skills.
- Develop and implement effective scheduling strategies using WFM tools like IEX.
- At least 1 or 2 years of experience in capacity planning and 3 years in scheduling.
- Excellent communication skills.
- Proficiency in WFM tools and systems.
As a Workforce Operations Coordinator, you will have the opportunity to work collaboratively with cross-functional teams, develop your analytical and problem-solving skills, and contribute to the success of our organization.
Ongoing OpportunitiesYou will be responsible for monitoring and evaluating the effectiveness of current scheduling strategies, identifying areas for improvement, and implementing changes as needed. Additionally, you will play a key role in maintaining open communication channels with all stakeholders, ensuring that everyone is informed and aligned with workforce management goals.
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Workforce Operations Coordinator
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Full Time Workforce Scheduler
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