Workforce Planner

Job Summary:
**Key Responsibilities**:
**Demand Forecasting**:

- Analyze historical data, trends, and market dynamics to accurately forecast staffing requirements across different departments and functions.
- Collaborate with Client services and operations teams to gather insights that influence demand predictions.
- Develop models and tools to project staffing needs based on changing business conditions.

**Resource Allocation & Schedule creation**:

- Create staffing plans and schedules that match workforce availability with predicted demand, considering factors such as peak seasons, special events, and
project timelines.
- Utilize workforce management software and historical data to forecast staffing needs.
- Optimize staffing levels to ensure operational efficiency while minimizing overstaffing or understaffing situations.

**Data Analysis**:

- Proficiency in data analysis and workforce tools such as NICE IEX, Excel, Google sheets etc.
- Collect, analyze, and interpret data related to employee performance, attendance, turnover, and other relevant metrics.
- Identify patterns and trends to make informed decisions on workforce planning strategies.
**Collaboration**:

- Work closely with HR, recruitment, and training teams to align hiring and onboarding processes with workforce requirements.
- Coordinate with department managers to understand their staffing needs and provide recommendations for adjustments.

**Creation and Maintenance**:

- Create employee schedules that balance business needs with employee preferences, availability, and legal requirements.
- Monitor and update schedules in real-time to address changes in demand, unforeseen absences, or operational disruptions.

**Performance Metrics**:

- Monitor key performance indicators (KPIs) related to workforce utilization, schedule adherence, and employee satisfaction.
- Generate reports and insights for management to assess the effectiveness of workforce planning strategies.
**Continuous Improvement**:

- Identify areas for process improvement and automation within workforce planning procedures.
- Implement best practices to enhance the efficiency and accuracy of forecasting and scheduling processes.

**Compliance**:

- Ensure adherence to labor laws, regulations, and collective bargaining agreements when creating and modifying schedules.
- Maintain compliance with relevant labor regulations and internal policies.