Product Training Specialist

20 hours ago

Ahmedabad, Gujarat, India beBeeTraining Full time ₹ 15,00,000 - ₹ 28,00,000
Product Training Specialist

Key Responsibilities:

  • Design and deliver comprehensive onboarding training sessions for new sales and support team members.
  • Develop and implement regular refresher courses and training workshops on existing and newly launched products.
  • Collaborate closely with product and marketing teams to stay updated on formulations, unique selling points, and market positioning.
  • Customize training materials and modules (presentations, videos, standard operating procedures) for diverse functions – sales, support, field representatives, etc.
  • Organize monthly knowledge assessments and certifications for continuous learning and improvement.

Call Quality Analysis Expertise:

  • Monitor and evaluate daily inbound and outbound calls using CRM/call center platforms.
  • Evaluate calls based on tone, empathy, communication, product accuracy, sales technique, and resolution quality.
  • Create quality scorecards and maintain audit dashboards with performance trends and feedback.
  • Identify gaps in product knowledge or soft skills and plan targeted interventions accordingly.

Business Development Alignment:

  • Coach teams on how to pitch products more effectively, utilizing previous business development experience.
  • Support script improvement for both inbound queries and outbound sales calls (D2C, B2B, marketplaces).
  • Analyze objection handling, upsell/cross-sell opportunities, and improve closure rates through training.

Feedback and Reporting:

  • Prepare and present weekly and monthly reports on training impact, call quality scores, and key improvement areas.
  • Maintain logs of all feedback sessions and track post-coaching improvements.
  • Work closely with Team Leads, QA, and HR to support performance management processes.

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