Product Training

2 weeks ago

Ahmedabad, Gujarat, India Dermatouch Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Core Responsibilities

A. Product & Sales Training

  • Design and deliver onboarding training sessions for new sales and support team members.
  • Conduct regular refresher courses and training workshops on existing and newly launched Dermatouch products.
  • Work closely with the product and marketing teams to stay updated on formulations, USPs, and market positioning.
  • Customize training materials and modules (PPTs, Videos, SOPs) for diverse functions – sales, support, field reps, etc.
  • Organize monthly quizzes, knowledge assessments, and certifications for continuous learning.

B. Call Quality Analysis

  • Monitor and audit daily inbound and outbound calls using CRM/call center platforms.
  • Evaluate calls based on tone, empathy, communication, product accuracy, sales technique, and resolution quality.
  • Create quality scorecards and maintain audit dashboards with performance trends and feedback.
  • Identify gaps in product knowledge or soft skills and plan interventions accordingly.

C. Business Development Alignment

  • Use your previous BD experience to coach teams on how to pitch Dermatouch products more effectively.
  • Support script improvement for both inbound queries and outbound sales calls (D2C, B2B, marketplaces).
  • Analyze objection handling, upsell/cross-sell opportunities, and improve closure rates through training.

D. Feedback & Reporting

  • Prepare and present weekly and monthly reports on training impact, call quality scores, and key improvement areas.
  • Maintain logs of all feedback sessions and track post-coaching improvements.
  • Work closely with Team Leads, QA, and HR to support performance management processes.

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