Senior Retirement Plan Manager

2 days ago

Bengaluru, Karnataka, India beBeeManagement Full time ₹ 15,00,000 - ₹ 28,00,000
Job Description

We are seeking an experienced professional to join our team in a challenging role that involves overseeing the management of retirement plans and related benefits. As a key member of our organization, you will be responsible for ensuring the efficient processing and administration of these plans.

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In this role, you will work closely with various stakeholders to identify and implement process improvements, manage service delivery, and develop strategies to enhance operational governance. Your expertise in middle office and back office processing, as well as your knowledge of retirement plans and regulations, will be essential in driving business growth and improving customer satisfaction.

\Key Responsibilities
  • Manage all activities related to retirement and benefits, including understanding various retirement plans and regulations affecting them.
  • Oversee middle office and back office processing, including retirement account origination, servicing, funds payout, and reconciliation of funds.
  • Implement operational governance frameworks, including quality review mechanisms and communication strategies.
  • Participate in daily/weekly catch-ups with onshore partners to provide business updates and updates on SLAs.
  • Design and implement action plans, coaching, and mentoring sessions for team members, talent development sessions, and career development sessions.
  • Perform monthly/quarterly/yearly individual appraisal discussions with team members.
  • Monitor individual/team performance daily and ensure individual and team objectives are met by complying with established service levels.
  • Prepare weekly/monthly dashboards for reporting.
  • Identify and execute improvement opportunities that enhance efficiency and effectiveness of assigned processes.
  • Exhibit proactive and leadership skills that are flexible and adaptable to changing business dynamics.
  • Build strategic relationships with onshore partners and operating leaders to facilitate defined goals and objectives.
\Requirements

To be successful in this role, you must have:

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  • Bachelor's degree in a related field or equivalent work experience.
  • Relevant domain experience.
  • Good written/verbal communication and interpersonal skills.
\Benefits

This is a fantastic opportunity to grow your career while making a meaningful impact on our organization. You will have the chance to:

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  • Work at the cutting edge of AI, automation, and digital innovation.
  • Make an impact by driving change for global enterprises and solving business challenges that matter.
  • Accelerate your career by getting hands-on experience, mentorship, and continuous learning opportunities.
  • Join a dynamic and values-driven culture that prioritizes courage, curiosity, and incisiveness.
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If you are a motivated and ambitious professional looking for a new challenge, please submit your application.

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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.

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