Business Operations Strategist

4 days ago

Malappuram, Kerala, India beBeeStrategist Full time ₹ 40,00,000 - ₹ 50,00,000
Key Responsibilities:
  • Contribute to the creation of a short and long-term business strategy in collaboration with relevant stakeholders.
  • Develop a client service proposition and execute agreed strategies.
  • Ensure operational activities are delivered per the agreed service level agreement.
  • Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team.
  • Deliver and contribute assigned operational programs, projects and/or services which are of significance to the business unit.
  • Align with the organizational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.
  • Build and foster high-quality relationships with internal and external stakeholders.
  • Proactive approach to identifying stakeholder needs, as well as discussing, developing, and delivering potential solutions.
  • Ensure team adheres to compliance and statutory requirements and operates within the guidelines of internal and external regulators.
  • Collaborate with other teams to improve client satisfaction.
  • Review process risks and ensure adequate controls are in place.
  • Develop effective succession planning for oneself and all critical roles within the team.
  • Develop line managers through coaching and teambuilding while serving as an escalation point for operational issues and complaints.
  • Work with human resources to manage talent recruitment, development, and retention requirements for the business unit.
  • Conduct periodic and annual performance reviews for all direct reports.
  • Build and develop inclusive and diverse teams.

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