Chief Operations Coordinator

10 hours ago


Anantapur, Andhra Pradesh, India beBeeOperations Full time ₹ 40,00,000

Operations Executive

Talasha is hiring a City Operations Executive for India's first quick service app that provides instant house helps. This fast-growing consumer tech company offers maid services by expert house helps in under 10 minutes.

Key Responsibilities:

  • Lead city-wide operations to ensure timely delivery of services.
  • Manage end-to-end ground staff and last-mile operations – from deployment, training, uptime, servicing to utilization.
  • Continuously analyze processes and procedures to identify improvements for customer satisfaction metrics, cost reduction, and service efficiency.
  • Design an optimized instant-delivery network to reduce delivery timelines and increase efficiency.
  • Build scalable processes that expand the value proposition and can be replicated in top cities nationwide.
  • Create performance monitoring metrics by tracking key performance indicators (KPIs) such as on-time delivery, service breaches, lost orders, and cost per service.
  • Build and lead teams of hub executives and recruiters.
  • Drive service staff acquisition through on-ground marketing efforts.
  • Collaborate with cross-functional teams to drive innovation and continuous improvements in technology and algorithms used by operations teams daily.

Requirements:

  • 10-14 years of experience driving business and last-mile operations.
  • Experience handling operations P&L, large grey-collar teams, and complex ground operations.
  • Excellent data and analytical skills to own performance metrics.
  • Fluency in English, Hindi, and Marathi languages.

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