Chief Technology Operations Officer

2 days ago


Gandhinagar, Gujarat, India beBeeSystemsEngineer Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description

We are seeking a skilled Systems Engineer to join our team. As a key member of our IT Infrastructure department, you will be responsible for building and maintaining effective relationships with various stakeholders.

Your primary focus will be on operational tasks, ensuring proper documentation is maintained, and providing support in solving incidents, service requests, and problems. You will also be involved in changes, ensuring adherent communication is released, and managing third-party vendors for incident management through to resolution.

In addition, you will be responsible for checking technical conditions of IT equipment and landscape, building/provisioning IT hardware, maintaining and updating systems periodically as required by vendors, compliance or lifecycle management, monitoring and reporting on system performance, and taking corrective action when necessary.

You will provide reporting on an ad-hoc basis, support internal offices moves if required, keep up-to-date documentation and tasks for audit purposes, and play an active role in IT Infrastructure related projects when needed.

As a 1st line support on the Infra team, you will establish good relationships with members of 2nd and 3rd line support groups, actively participate in information and knowledge sharing within the team, work towards acquiring understanding of Vistra procedures and of our technical landscape that would allow driving customer issues to resolution in a timely and efficient manner.

You will understand and comply with Vistra Information security & Compliancy Framework and guidelines, continue to expand customer service repertoire, and explore customer-facing best practices.

Following acquisitions, you will assist project teams with the integration of new systems, seeking continuous improvement in services delivered.



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