Customer Resolution Manager

1 week ago

Nellore, Andhra Pradesh, India beBeeResolution Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Customer Resolution Manager

We are seeking a highly skilled Customer Resolution Manager to join our team. This role will be responsible for effectively managing and resolving escalated customer issues related to refunds, disputes, and other concerns.

Main Responsibilities:

  • Investigate and analyze the root causes of escalations to prevent recurrence.
  • Process and oversee refund requests in adherence to company policies.
  • Collaborate with relevant departments to streamline refund processes and minimize errors.

Key Qualifications:

  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and analytical mindset.
  • Empathy and patience in dealing with customer concerns.
  • Ability to collaborate effectively with cross-functional teams.
  • Proficiency in using CRM software and customer support tools.

Competencies:

  • Customer Focus: Demonstrated commitment to understanding and meeting customer needs.
  • Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment.
  • Conflict Resolution: Proven ability to manage and resolve conflicts, turning challenges into opportunities for customer satisfaction.
  • Attention to Detail: Meticulous in maintaining accurate records and ensuring precision in refund processes.

Benefits: As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.

About Us: We are a dynamic and innovative organization dedicated to delivering exceptional customer experiences. Our team is passionate about making a positive impact on people's lives, and we are committed to creating a workplace culture that values diversity, inclusivity, and teamwork.

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