Advanced Network Support Professional

2 days ago

Hyderabad, Telangana, India beBeeNetworkSupport Full time ₹ 10,00,000 - ₹ 18,00,000

**Senior Network Support Engineer Role Overview**

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We are looking for a Senior Network Support Engineer to join our team. As a Senior Network Support Engineer, you will be responsible for providing technical support and guidance to customers on network-related issues.

Key Responsibilities:

• Provide technical support and guidance to customers on network-related issues.

• Collaborate with internal teams to identify and resolve network-related problems.

• Develop and maintain technical documentation and knowledge base articles.

• Stay up-to-date with the latest networking technologies and trends.

Required Skills and Qualifications:

• Bachelor's/Master's Degree in Engineering/Computer Science/IT or related field.

• 1+ years of experience in computer networking-related problem-solving, critical thinking, and troubleshooting.

• Knowledge of TCP/IP, OSI model, IP Address and Subnetting, ARP, DHCP, DNS, POE (IEEE 802.3af/at/bt), ICMP, IPv4 & IPv6, and IEEE 802.1Q trunking.

• Strong analytical mind and ability to triage complex issues.

• Excellent written and verbal communication skills.

• Ability to clearly and concisely articulate matters to customers.

• Outstanding customer service skills.

• Excellent account management, follow-through, and attention to detail.

• Ability to multitask and be adaptable to work in a fast-paced environment.

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