
Advanced Network Security Specialist
1 day ago
Job Title: Advanced Network Security Specialist
About the Role
We are seeking a skilled and experienced Network Security Specialist to join our team. As a key member of our network security team, you will be responsible for designing and implementing secure network solutions to protect our clients' infrastructure from cyber threats.
- Manage and own support tickets about existing customer services
- Design and implement changes as per the client's requirements
- Work closely with the 2nd Line Service Desk team and the Solution Delivery team to support customers and configuration tasks
Responsibilities
You will be responsible for:
- Providing regular communication with existing customers
- Providing 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
- Taking ownership and effectively managing support tickets for incidents, change, and service requests
- Planning and completing projects as assigned to you by the Head of 3rd Line Network Support
- Documenting customer solutions – CMDB, Visio documentation, technical summary write-up
- Performing DR/Failover Testing
- Providing support and mentoring to 2nd Line engineers
- Providing resources to the solution delivery team in supporting the configuration and implementation of new customer projects
- Participating in on-call rota out of hours for high-priority incidents
Requirements
To be successful in this role, you will need:
- Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
- In-depth knowledge of configuring and troubleshooting network security devices/protocols
- Ability to troubleshoot and isolate faults to identify root causes and bring to resolution
- Advanced knowledge of layer 2 and 3 protocols
- Experience using at least one of the following firewalls: Palo Alto, FortiGate, and Cisco ASA
- This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs
- Strong knowledge of OSPF and BGP in an ISP environment
- Proficient in packet capture and interpretation
- Familiarity with Cloud products such as Azure / Amazon AWS
- Experience working within a Managed Service Provider Environment
- Minimum Basic experience with network automation/programing such as Ansible/Python
Technical Skills
You will also need:
- Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper
- Wireless; Cisco, Meraki, Aruba
- Security; Palo Alto, Prisma, Fortinet, Cisco ASA
- SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage
- Cisco NAC ISE, SD-A/DNAC, DOT1x
- Cisco Nexus 7xxx, 5xxx, 2xxx series
What We Offer
We offer a competitive salary and benefits package, including professional development opportunities and a supportive work environment.
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