Business Process Consultant

3 weeks ago

Gurgaon, Haryana, India SAP Full time

Unlock Your Potential as a Business Process Consultant

SAP is seeking a highly skilled Business Process Consultant to join our team. As a Business Process Consultant, you will be responsible for providing advisory and implementation services to evaluate, design, and configure end-to-end business processes as per the utilities and BRIM standard processes for cross industries.

Key Responsibilities:

  • Act as a trusted advisor on strategic accounts and face client middle and top management level
  • Implement SAP Convergent Charging, Convergent Invoicing, and proficient with tools i.e. core tool, cat tool, Bart tool, and IEC
  • Design and configure Consume to cash, Pre-paid, and post-paid scenarios of cross industries
  • Designing and configuration of e2e convergent charging processes with Integration of SAP Convergent Invoicing, Convergent Mediation, and SOM
  • Designing and configuration of Charge plans, charges, and refill plans, refill logic, translation tables, pricing macros, etc.
  • Possess decent understanding of Java APIs and SOAP Web services
  • Hands-on in designing Rating Process, Charging Process, Refilling, and Rerating, Session Rating
  • Conduct show & tell workshops to demonstrate e2e customer service processes which are triggers from customer engagement
  • Prepare business process design document, Functional specification configuration documents, and test scripts as per the project requirements
  • Design and configure Business Master Data, Account determinations, taxation procedures, collections strategy, Dunning procedure
  • Design and configuration financial customer care processes
  • Support knowledge sharing initiatives and identify training needs for strategic areas
  • Define and maintain consulting services definition & maintenance and service delivery to the customer
  • Engage with C-level stakeholders in understanding business requirements, current solution landscape, and propose newer solutions and applications that provide enhanced value from customer perspective
  • Provide expert consulting services for customers

Requirements:

  • Minimum 7 years' total experience with 3-4 years of experience in a lead customer engagement/customer service consultant role
  • Expert in designing and delivering e2e Convergent Charging, Convergent Invoicing processes for cross-industry customers
  • Skilled in managing senior customer as well as internal stakeholders
  • Analytical, self-motivated, and enjoy problem-solving
  • Enjoy continuous learning and working efficiently in a fast-paced environment
  • Possess in-depth knowledge in the Implementation of BRIM Convergent Charging & Convergent Invoicing processes for cross-industry
  • Experience in implementation of S/4HANA BRIM solution for cross-industry customers
  • Hands-on experience and deep knowledge of account receivables, accounts payables, security deposits, instalment plan, collection strategy, refunds, write-off, reconciliation
  • Deep understanding of SAP's S/4HANA Utilities solution and service offerings including packaged solutions
  • Clear alignment and cooperation across Client and SAP teams
  • Experience in gathering requirements from Customers, Preparing the Business Process Design Document, configuring the system, and preparing functional specifications and project-relevant documentation
  • Innovation mindset in identifying and developing new cross-customer topics
  • Graduate/Post-Graduate degree in Management, in Commerce, or CA, ICWA, IT, or Engineering, or equivalent Telecom industry experience
  • Certification on BRIM will be plus
  • Excellent communication and presentation skills
  • Team player and ability to work successfully in culturally diverse environments

About SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

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