IT Service Delivery Expert

3 days ago

Nellore, Andhra Pradesh, India beBeeProfessional Full time ₹ 15,00,000 - ₹ 25,00,000

Job Overview

We are seeking a seasoned IT service delivery professional with over 10+ years of experience in managing process governance and continual improvement. This role is designed for a professional who will oversee IT service practices, train, mentor, and develop fresh graduates entering the IT services field.

Key Responsibilities:

  • Developed structured training programs for graduate trainees on IT service principles, ITIL practices, and service delivery models.
  • Mentored and coached fresh graduates on incident, problem, change, release, and service request management.
  • Provided hands-on training in IT service tools such as ServiceNow, BMC Remedy, Jira Service Management, or equivalent.
  • Reviewed trainee work in ticket handling, escalation processes, and SLA adherence, providing constructive feedback.
  • Guided graduates in understanding service strategy, service design, service transition, service operations, and continual improvement.
  • Conducted workshops on root cause analysis, customer service excellence, and communication best practices.
  • Collaborated with leadership teams to shape graduate onboarding, capability-building, and career path programs.
  • Supported continual improvement of IT service processes and ensured alignment with organizational goals and industry standards.

About Our Organization

Our organization is committed to delivering exceptional IT services and fostering a learning environment that builds the next generation of IT service professionals.

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