Workforce Optimization Leader

1 week ago

Tiruppur, Tamil Nadu, India beBeeWorkforce Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

Job Title: Workforce Optimization Leader

About This Role

This is a dynamic leadership position that requires a strong strategic thinker to partner with business stakeholders, operations, and clients to optimize workforce planning, scheduling, capacity management, and real-time performance monitoring.

Key Responsibilities
  • Business Partnership
  • Partner with business leaders and client stakeholders to ensure optimal workforce planning, scheduling, and capacity management.
  • Provide workforce insights, analysis, and recommendations to support strategic decision-making.
  • Translate business forecasts and plans into workforce strategies.
  • Workforce Planning & Forecasting
  • Develop and maintain long-term, mid-term, and short-term capacity plans.
  • Forecast call volumes, workloads, FTE requirements, and staffing needs.
  • Work with Talent Acquisition and Training teams to align hiring and onboarding plans with forecast demand.
  • Scheduling & Optimization
  • Design efficient schedules that balance service delivery, employee preferences, and cost.
  • Ensure optimal utilization of workforce across different lines of business.
  • Implement scheduling best practices to manage shrinkage, adherence, and occupancy.
  • Real-Time Management
  • Oversee intraday management, real-time monitoring, and SLA adherence.
  • Drive corrective actions to maintain service levels, including overtime, cross-skilling, and load balancing.
  • Ensure smooth coordination with Operations during spikes and downtime.
  • Analytics & Reporting
  • Generate and present performance dashboards, staffing reports, and variance analysis.
  • Provide actionable insights into workforce trends, attrition, absenteeism, and utilization.
  • Identify opportunities to enhance efficiency and reduce costs.
  • Team Management
  • Lead and mentor a team of WFM analysts and real-time specialists.
  • Build capability within the WFM team to handle complex modeling and analytics.
  • Drive a culture of accuracy, timeliness, and business impact.

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