Chief Quality Assurance Professional

2 days ago

Anand, Gujarat, India beBeeQuality Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description

The Assistant Manager - Quality oversees the entire quality assurance process, ensuring that products and services meet rigorous standards.

Key responsibilities include managing performance indicators within the Quality Management System (QMS), producing data and reports on quality performance and Customer Satisfaction (CSAT) metrics.

Core Responsibilities:
  • Quality Planning and Control
    • Develop and implement robust quality plans covering raw materials, purchased components, and finished products.
    • Coordinate third-party laboratory tests where necessary, ensuring results meet defined quality benchmarks and regulatory standards.
  • Inspection and Testing
    • Oversee incoming material inspection and ensure compliance with quality specifications by working with external labs when needed.
    • Maintain and upgrade lab equipment to support in-house testing capabilities and ensure accuracy in quality assurance processes.
  • Standardization and Certification
    • Lead initiatives related to product standardization and certification under both national and international standards.
    • Act as the ISO 9001 Management Representative (MR), ensuring compliance with QMS standards, coordinating audits, and implementing required changes to maintain certifications.
  • Customer Satisfaction (CSAT) Monitoring
    • Implement CSAT monitoring processes, collecting and analyzing customer feedback to identify areas for improvement.
    • Regularly report on CSAT scores, track trends, and collaborate with cross-functional teams to address customer concerns effectively.
  • Cross-Functional Collaboration
    • Collaborate with Production, Purchase, Sales, and Marketing to ensure alignment on quality goals and objectives.
    • Work closely with the Purchasing team to ensure suppliers meet quality standards, incorporating CSAT feedback into supplier evaluations.
  • Performance Monitoring and Continuous Improvement
    • Drive quality achievements and performance improvement initiatives throughout the organization.
    • Analyze performance data against set parameters, facilitating corrective and preventive actions based on data insights.

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