Software Packaging Specialist

**Job Opportunity:**

An exciting opportunity has arisen to work within a growing ICT Services company with a global portfolio. Our family is an ICT Services group with an extensive history that extends over many years, with 4000 employees in 22 countries across Europe, Asia Pacific & Latin America.

We have a complete portfolio of integrated ICT services for the large enterprise and public sector markets, including Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services, and Security.

Our company is the leading member in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to over 180 countries.

The GWA manages millions of workspace assets globally.

About the Role:

The suitable candidate for this role will mainly support the preparation, testing, and release of software within the customer environment.

This support includes incident resolution as well as request fulfillment.

In addition, they will contribute to the BAU support of the Endpoint environment.

Responsibilities:

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• Ensure the right packaging and delivery approach is used, depending on the application.">
• Execute the steps of the application packaging process within SLA limits, including application intake, packaging (involving various tools), technical testing, documentation, deployment, maintenance, resolve incidents and requests related to packages, update the customer and the ITSM ticket throughout its lifecycle, liaise with change management, customers, application owners, and vendors where needed.">
• Manage and support customer environments built with Windows client operating systems, Active Directory Group Policy, Microsoft Defender, SoftwareCentral, and the Microsoft Intune product family.">
• Respond to and resolve assigned incidents in addition to implementing requests and changes, ensuring appropriate actions are taken so that none of them exceed their SLA or cause unforeseen business impact.">
• Liaise with the Service Desk, other resolver groups, the customer, and vendors where needed, to resolve tickets.">
• Comply with relevant policies and procedures.">
• Discuss any assigned tickets for which you need assistance with senior colleagues or management.">
• Escalate to management when a ticket is in risk of breaching SLA.">

Qualifications:

At least 4 years of experience in preparing applications for deployment on Windows Operating Systems, employing available setup commands/scripting, repackaging, and customizing setup applications using tooling such as InstallShield, RayPack, etc.

Required Skills:

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• Thorough knowledge of MSI and MSIX packaging frameworks.">
• Thorough knowledge of Windows 11 and AD Group Policies.">
• Intermediate level knowledge of PowerShell Scripting and basic level VB scripting in support of automating application installations.">
• Operational knowledge of Microsoft Intune product family including Microsoft Configuration Manager with a focus on application creation/integration and deployment.">
• Possess excellent troubleshooting and logical reasoning skills.">
• Experienced in working in an ITIL-based operations environment using ITSM toolsets such as ServiceNow.">
• Flexible when emergencies occur.">
• Proficiency in English.">

Preferred Skills:

Experience in preparing applications for a Citrix environment.

Microsoft Certifications: MD-100: Windows 10, MD-101: Managing modern desktops, MD-102: Endpoint Administrator.

Experience supporting multiple customer environments simultaneously.

Experience working in an international environment.