Order Fulfillment Coordinator

5 days ago

Bagalur, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

Order Fulfillment Coordinator Job Description

We are seeking a detail-oriented and proactive Order Fulfillment Coordinator to manage vendors and customers, ensure smooth order processing, and maintain accurate records in order management systems/ERP software. The ideal candidate will have excellent communication skills, familiarity with KYC (Know Your Customer) procedures, and a strong ability to multitask in a fast-paced environment.

Key Responsibilities
  • Vendor Follow-Up on Delivery Updates: Regularly follow up with vendors on delivery status based on issued Purchase Orders (POs), ensure vendors adhere to agreed timelines, and escalate any delays or issues to the relevant teams.
  • Customer Delivery Date (DOD) Updates: Accurately update and communicate the Delivery On Date (DOD) for customer orders, ensure customers are kept informed of their order status, including any changes or delays in delivery schedules, and collaborate with internal logistics teams to track and ensure timely deliveries.
  • KYC (Know Your Customer) Management: Manage the KYC process for vendor registration, ensure all required documents are collected, verified, and updated as needed, oversee KYC documentation for customers, ensure compliance with company policies and regulations, and maintain a secure and organized database of KYC records for vendors and customers.
Requirements
  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field (preferred).
  • Strong communication and interpersonal skills.
  • Proficiency in using order management software and MS Office Suite.
  • Knowledge of vendor and customer management best practices.
  • Understanding of KYC procedures and regulations.
Benefits
  • Health insurance coverage for employees and their families.
  • Long-term benefit savings plan with employer matching contributions.
  • Opportunities for professional development and advancement within the organization.

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