
Operations Excellence Leader
20 hours ago
We are actively hiring for a Team Lead to join our organization.
Job Description:
- Designation - Team Lead
- Location - Mumbai (Goregaon)
- Shift - 24x7 Rotational Shift (Including Night Shifts)
- 5 Days Working with 2 rotational week offs
Key Responsibilities:
- Customer Service, Customer Support, and Customer Service Management skills
- Experience in achieving and maintaining high levels of Customer Satisfaction
- Excellent verbal and written Communication skills
- Experienced in Banking Revolut, Anti money laundering (AML), Money Laundering (ML) and KYC
- Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
- Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
- Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
- Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.
- Ensure compliance with company policies and procedures while driving business growth through innovative solutions.
Benefits:
- Salary up to LPA
- Immediate Joiners Preferred
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