Program Manager II, ShipTech

20 hours ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time
About the Role

We are seeking a highly skilled Program Manager to join our team at ADCI HYD 13 SEZ. As a Program Manager, you will be responsible for driving improvement in worldwide shipment infrastructure by defining the usage, configuration, and standardization of transportation milestones. This role requires strong analytical skills, excellent communication skills, and the ability to work independently with minimal supervision.

Key Responsibilities

1. Drive initiatives to improve accuracy of shipment visibility for improving customer experience
2. Conducting evaluation of existing workflows and drive initiative to be Amazon central authority on workflows
3. Identify and execute data-driven workstreams to identify gaps in current infrastructure (Both tech and business rules) and define future state along with roadmap
4. Improve the worldwide customer experience and operations visibility through accurate and informative delivery status of milestones
5. Execute our program and project initiatives, while providing great internal customer support and driving consistency, help us continue to support our initiatives, and identify process improvement opportunities
6. Work with a variety of cross-organizational stakeholders which includes worldwide Transportation, ATS, AMZL, Customer Service, Customer Experience, Product, and Tech teams
7. Communicate project statuses and updates across a global audience. Experience with Program Management in a broad, global organization
8. Manage competing priorities and drive alignment with leadership from different teams to implement the optimal solves for worldwide network

About the Team

We are a team of program managers who work across 20+ platform tech teams. Our stakeholders are transportation teams across regions. We contribute to several large-scale high-visibility programs each year such as network expansion projects like market place launches and carrier launches, and new feature build outs to provide enhanced customer experience or better operational efficiencies. We also support several compliance programs across our worldwide stakeholders. We are looking for a Program Manager to work with global business customers and our engineering teams to support intake requests related to new carrier on-boarding and ship method integrations.

Requirements

- 3+ years of program or project management experience
- 3+ years of working cross-functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in complex problem-solving, and working in a tight schedule environment

Preferred Qualifications

- 3+ years of driving end-to-end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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