Program Manager II Netops Control Tower
6 days ago
We are seeking a highly skilled Program Manager II to join our Netops Control Tower team in Hyderabad. As a Program Manager II, you will be responsible for driving process improvements and change management for programs related to capacity and customer experience in EU Middle Mile Nodes.
Key Responsibilities:- Build strong partnerships with Upstream Program Teams to identify the impact of new business initiatives and successfully integrate and deploy them onsite.
- Drive network-level excellence by designing and implementing systems, metrics, and programs that maximize compliance, productivity, and continuous improvement.
- Engage with other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers.
- Work with technology teams and product managers to develop new tools and systems.
- Analyze and solve operational barriers with a focus on understanding root causes.
- 3+ years of program or project management experience.
- 3+ years of working cross-functionally with tech and non-tech teams experience.
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
- Experience defining program requirements and using data and metrics to determine improvements.
- 3+ years of driving end-to-end delivery and communicating results to senior leadership experience.
- 3+ years of driving process improvements experience.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.
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Program Manager II
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