Chief Accommodation Services Officer

3 days ago

Kota, Rajasthan, India beBeeOperations Full time ₹ 18,00,000 - ₹ 25,00,000
Housekeeping Operations Lead

Purpose: This position is responsible for overseeing the housekeeping operations to ensure exceptional cleanliness, hygiene, and aesthetic upkeep of all guest rooms, public areas, and back-of-house spaces in line with our property's standards and guest expectations.

Key Organizational Relationships:

  • Reports to: Unit Head| Corporate Housekeeper
  • Reporting Roles: Manager| Deputy/Assistant Manager – Housekeeping| Laundry| Horticulture Team
  • Interacts with:
    • External - Guests, Vendors, 3rd Party Contractors
    • Internal - Functional Heads, Supervisors, Staff, Support Functions, Interns, Contractual Staff

Responsibilities:

  1. Operational Excellence:
  • Define and implement cleanliness, maintenance, and amenity standards across guest rooms and public areas, driving operational excellence and consistently superior guest experience.
  • Develop and manage SOPs in collaboration with Corporate Housekeeper.
  • Create structured checklists for daily, weekly, and monthly audits to ensure quality control.
Applied Learning:
  • Facilitate continuous on-the-job training in hygiene, grooming, and housekeeping techniques.
  • Conduct regular audits to assess team performance and identify areas for improvement.
  • Use the appraisal system to track staff development and training needs.
People Management:
  • Guide and motivate the team to deliver high service standards with ownership and pride.
  • Promote a culture of internal customer care, collaboration, and professionalism.
  • Lead staffing activities including recruitment, performance discussions, and recognition.
Business and Financial Acumen:
  • Manage inventory, asset control, and adherence to departmental budget limits.
  • Monitor consumption patterns to minimize wastage and ensure cost discipline.
  • Review and approve procurement samples to meet quality and operational standards.
Leadership:
  • Promote a positive, hands-on leadership style that inspires the team by serving as a role model of professionalism, accountability, and service excellence.
  • Ensure department KPIs and goals are met in alignment with management directives.
  • Modify and improve housekeeping systems and procedures to drive service efficiency.
Compliance & Risk Management:
  • Ensure strict adherence to occupational health and safety guidelines and property safety protocols.
  • Conduct risk assessments and implement corrective measures proactively.
  • Ensure incident documentation, investigation, and resolution to avoid recurrence.
Occupational Health & Safety Responsibilities:
  • Champion the implementation and enforcement of OH&S standards across all operational areas.
  • Monitor safety risks, conduct regular safety drills, and update emergency response plans.
  • Ensure department heads and teams are trained in HSSE protocols, fire safety, and first aid readiness.
  • Record and investigate incidents, enforce preventive measures, and ensure continuous improvement in safety practices.

Job Requirements / Hiring Profile:

Qualifications: Graduate from a hospitality or equivalent institute

Work Experience: 10 years or more experience in Housekeeping, with leadership exposure in hospitality

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