
Senior Customer Experience Strategist
2 weeks ago
We're on the hunt for an innovative Digital Strategy Manager to spearhead our digital initiatives and orchestrate seamless customer engagements through the harmonious blend of technology, data, and strategic acumen.
Key Responsibilities:- Design and execute cutting-edge digital strategies that perfectly align with business objectives
- Strategically manage and optimize digital channels: chat, email, web, self-service
- Utilize data analytics to boost operational efficiency and amplify customer satisfaction
- Lead the integration of AI, automation, and emerging technologies to drive growth
- Forge strong cross-functional partnerships with CX, IT, and Ops teams
- Track key performance indicators (KPIs) and report the impact of digital initiatives
- At least 5 years of experience in digital strategy, operations, or customer experience
- Profound knowledge of call center tools, platforms, and KPIs
- Hands-on expertise with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms
- Excellent communication, leadership, and problem-solving skills
- Ability to rapidly adapt to evolving tech trends and customer preferences
Kindly note that experience in debt collection processes is mandatory. Background in B2C/B2B customer service environments and certifications in Digital Marketing, Agile, or CX tools are highly desirable.
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Senior Reward Strategist
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Senior Technical Strategist
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Senior Automation Strategist
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Senior Platform Strategist Position
1 week ago
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Senior Financial Strategist
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Senior Content Strategist
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Senior Security Strategist
1 week ago
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Senior Customer Growth Specialist
1 week ago
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