Clinical Operations Manager

**Job Overview**

We are seeking a highly motivated and experienced professional to take on the pivotal role of Clinical Operations Manager. This position is central to ensuring the efficient and compliant functioning of our clinical departments, focusing on operational excellence, quality improvement, and maintaining strong relationships with our medical staff.

Key Responsibilities:

• Medical Operations Oversight:
• Regularly engage with clinicians to understand and resolve operational issues promptly.
• Ensure strict adherence to all legal compliances relevant to medical departments (e.g., PCPNDT, MTP).
• Oversee the reporting of Key Performance Indicators (KPIs) and clinical indicators by the 10th of each month.
• Map clinical functions through Standard Operating Procedures (SOPs), ensuring their effective implementation and continuous monitoring.
• Conduct at least one Quality Improvement Project (QIP) and clinical audit annually.
• Ensure all scheduled committee meetings are conducted as per the prepared calendar.
• Coordinate with outsourced clinical departments (e.g., Lab, X-ray personnel) to resolve operational issues and ensure smooth functioning.
• Manage the credentialing and privileging of empanelled doctors and monitor doctor contracts.
• Implement and continuously monitor all COVID protocols.
• Conduct internal audits as per schedule, focusing on clinical audits and quality improvement programs.
• Ensure the continuity of unit accreditation, timely submission of reports, renewal applications, and completion of assessments.
• Administrative Responsibilities:
• Ensure the smooth functioning of all paramedical departments.
• Submit monthly departmental reports to the director, including suggestions and recommendations.
• Manage the timely renewal of various medical licenses (e.g., Pharmacy, Narcotics).
• Inventory Control:
• Conduct periodic checks of drug inventory for the Pharmacy Store, ICU, and Wards, submitting detailed reports to management.
• Training and Education:
• Identify training needs for medical operations team members and organize effective training sessions.
• Provide regular training, educate, and motivate staff to adhere to instructions and maintain cordial working conditions.
• Apply for and ensure the execution of academic programs for doctors within the hospital as per the planned calendar.
• Evaluation:
• Evaluate and assess performance, professional competence, and identify competency gaps.
• Ensure the effective implementation of Accreditation standards (e.g., NABH Standards) and related documentation.
• Doctor Relations:
• Conduct regular structured meetings with consultants to foster strong relationships.
• Maintain the duty roster for in-house registrars.
• Prepare on-call rotas for emergency, night-time, and holiday coverage.

Educational Qualifications:

• A degree in a relevant medical or healthcare administration field.

Required Skills:

• Medical Operations Management: Strong functional and clinical skills with a proven ability to plan, execute, and monitor healthcare operations.
• Regulatory Compliance: In-depth knowledge of healthcare legal and accreditation standards (e.g., NABH, PCPNDT, MTP).
• Quality Improvement: Experience in conducting audits, implementing QIPs, and tracking clinical indicators.
• Problem-Solving & Decision Making: Ability to anticipate challenges, solve problems effectively, and make timely decisions.
• Leadership & Team Management: Excellent supervisory skills, capable of inspiring, leading, and developing a team.
• Communication & Interpersonal Skills: Strong verbal, written, and interpersonal skills for effective engagement with clinicians, staff, and external partners.
• Data Analysis: Proficiency in capturing accurate data, ensuring complete documentation, and generating insightful reports.
• IT Proficiency: Competence in using relevant software and MS Office applications.