
Operations Director Lead
13 hours ago
Job Title: General Manager - Operations
Description:
The Operations Leader will oversee a team of Leads and prioritize customer satisfaction. They will align with project timelines by coordinating with design, production teams.
Key Responsibilities:
- Deliver exceptional customer experiences from project initiation to handover.
- Act as the top escalation point for regional issues and ensure timely resolution.
- Collaborate with cross-functional teams to resolve issues promptly.
- Empower existing teams, hire skilled professionals to achieve operational excellence.
- Adhere to standardized processes and guidelines for consistent customer interactions.
Requirements:
- Possess NIT/BITS/IIT/MBA degrees from Tier 1 B-schools or equivalent experience.
- 7-12 years of work experience in operations management within similar industries.
- Proven people management skills with direct team reporting experience.
- Excellent attention to detail and strong written/oral communication skills.
- Structured thought process and strong analytical abilities.
- Ability to thrive in fast-paced environments.
About the Role:
Lead an interior solutions company aiming to revolutionize living and working spaces through innovative designs and technology-driven solutions.
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