Operations Director

3 days ago

Bengaluru, Karnataka, India SmartQ Full time
Operations Director

Estimated salary: $120,000 - $180,000 per year.

About SmartQ:

We are a leading B2B food tech company that has revolutionized the way businesses operate. With our innovative solutions and dedication to quality, we have become a trusted partner for many clients around the world.

We are looking for an experienced Operations Director to join our team. As a key member of our leadership team, you will be responsible for streamlining and optimizing our business processes, ensuring the highest quality and efficiency standards, and collaborating with cross-functional teams to design and implement strategic initiatives.

Key Responsibilities:

  • Lead the company's dynamic food service sales efforts and develop/maintain relationships with food service institutions at all levels
  • Manage an individual expense account within budget guidelines
  • Maintain ongoing relationships with customers and drive conversations to inform them about new developments in the company's products
  • Develop quotes and proposals
  • Negotiate by phone, email, and in person. Must be comfortable with legal documents
  • Attend client meetings, food committee meetings, and other events related to clients
  • Maintain effective, professional relationships with customers, vendors, and fellow employees
  • Administer unit operations in accordance with the standards required by SmartQ, and handle contract specifications and statutory regulations.
  • Responsible for the overall resourceful management of the unit, providing great quality food services and healthy partner management.
  • Responsible for monitoring and ensuring food services to agreed standards and specifications.
  • Ensure economic and efficient utilization of resources including utility, people, and technology.
  • Analyze and help on-site/off-site partners manage effectively
  • Communicate regularly with clients to stay updated on operational activities and happenings
  • Action plans are completed following client satisfaction surveys and audits.
  • Ensure all products are correctly priced in line with client agreement and specifications.
  • Complete manpower schedule within the budget. Adjust labor schedule in line with sales.
  • Ensure site adherence to safety standards as per SLA

Qualifications:

  • Experience in food industry required
  • Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions
  • The ability to handle pressure and meet deadlines.
  • Flexible and willing to take on any tasks to support team efforts
  • Excellent written and verbal communication skills,
  • Strong interpersonal skills
  • Sound knowledge and experience in working with food, technology, and leveraging people.
  • Results-oriented, be accountable, and hold accountable.
  • Proven experience in managing successful teams in a similar environment.
  • Basic Food Hygiene certificate and knowledge of HSEQ standards.
  • Excellent financial and application acumen.
  • Self-motivated, agile, and able to adapt to a changing environment.
  • Overall 5+ years experience with a minimum 3 years in a similar role.
  • Graduate/Diploma in Hotel Management discipline.

Benefits:

  • Innovative Work Culture: SmartQ fosters an innovative and collaborative work culture, encouraging employees to think outside the box and contribute creative solutions to challenges.
  • Career Growth and Development: SmartQ is committed to the professional development of its employees. The company offers ongoing training programs, mentorship opportunities, and a clear career path to help employees achieve their professional goals.
  • Work-Life Balance: SmartQ understands the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.
  • Competitive Compensation and Benefits: SmartQ offers competitive salaries and a comprehensive benefits package, including health insurance, retirement plans, and other perks to ensure the well-being and financial security of its employees.
  • Diverse and Inclusive Environment: SmartQ values diversity and inclusion. The company is committed to creating a workplace that celebrates differences and provides equal opportunities for all employees.
  • Flexibility: SmartQ recognizes the changing nature of work and supports flexible work arrangements, including remote work options, to accommodate the diverse needs and preferences of its employees.
  • Team Collaboration: SmartQ believes in the power of teamwork. Employees collaborate across departments, fostering a sense of camaraderie and shared achievement.
  • Social Responsibility: SmartQ is dedicated to corporate social responsibility and encourages employees to participate in community service initiatives and environmental sustainability programs.
  • Fun and Engaging Work Environment: SmartQ believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team-building activities, social events, and other initiatives to promote a sense of camaraderie among employees.

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