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We are searching for a Customer Service Engineer to join our team at Pathirika Network Private Limited. As a Customer Service Engineer, you will be responsible for providing high-quality technical assistance to our clients via various communication channels.
About the PositionThe Customer Service Engineer will be responsible for troubleshooting and resolving technical issues in a timely manner, escalating complex issues to senior support engineers, documenting and tracking issues in our ticketing system, and collaborating with other teams to ensure customer satisfaction.
The ideal candidate should have a strong background in troubleshooting, excellent communication skills, and the ability to work in a fast-paced environment. A bachelor's degree in Computer Science or related field, along with 3-5 years of experience in technical support or related field, is highly desirable.
Duties and Responsibilities- Provide technical assistance to clients via phone, email, or chat
- Troubleshoot and resolve technical issues in a timely manner
- Escalate complex issues to senior support engineers
- Document and track issues in the ticketing system
- Collaborate with other teams to ensure customer satisfaction
- Bachelor's degree in Computer Science or related field
- 3-5 years of experience in technical support or related field
- Strong understanding of Windows and Linux operating systems
- Experience with virtualization technologies such as VMware or Hyper-V
- Experience with networking protocols such as TCP/IP, DNS, DHCP
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