
Operations Manager
2 weeks ago
Role Description:
">As a Team Leader, you will be responsible for the day-to-day supervision of a group of team members including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
">Key Responsibilities:
">- ">
- Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly.">
- Identify performance related issues, develop an action plan for improvement and implement corrective action.">
- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs') and financial expectations.">
- Communicate expectations to employees and provide timely updates.">
- Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities.">
- Stay current on internal work processes, policies and procedures. Attend required manager development training.">
- Exercise independent judgment and discretion in the performance of the said main function to implement management policies.">
Required Skills & Qualifications:
">- ">
- Highly motivated individuals with skills to develop and coach team members to achieve performance expectations.">
- Work well under pressure and follow through on items to completion.">
- Strong communication skills, both written and verbal.">
- Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables.">
- Ability to mentor, coach and provide direction to team members.">
Benefits:
">Strong career growth opportunities, competitive salary, and benefits package.
">Others:
">Interested candidates should have excellent communication skills and be able to work well under pressure.
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