Software Implementation Expert
21 hours ago
We are seeking a skilled Product Specialist to join our team. As a key member of our organization, you will play a pivotal role in helping customers successfully implement and use our software.
- You will manage IT-facing components of the software, provide technical support to customers, and ensure they have a smooth, productive, and secure experience.
- Overseeing & providing technical support for our software installer across various platforms, managing our licensing solution, and addressing antivirus will be your critical functions.
This is an excellent opportunity for someone with a passion for authentic innovation, trusted partnerships, bold decisions, and a relentless focus on customer success. If you're motivated, driven, and excited about making a meaningful impact, we encourage you to apply.
Responsibilities- Customer Support: Provide technical assistance and troubleshooting to customers, resolve issues related to software installation and runtime, licensing, to ensure minimal downtime.
- Product Ownership: Define and own the long-term vision for the IT-facing components of GT-SUITE, proposing and prioritizing key feature improvements.
- Cross-Functional Collaboration: Collaborate closely with development, QA, and product teams to align IT-facing product features with overall business goals and customer needs.
- Project Management: Oversee concurrent development projects and participate in sprint planning, standups, and retrospectives to deliver timely feature updates.
- A Bachelor's degree in Information Technology, Engineering, Computer Science, or other similar technical degrees.
- Relevant fields of study: Software Engineering, IT Systems, or Network Administration.
- Three to five years of experience in technical support, product management, or IT-related roles, preferably in the software or engineering industry.
- Prior exposure to customer-facing support roles, particularly in a technical capacity (e.g., support engineer, product specialist, or customer success).
- Experience with software installation, licensing management tools (e.g., FlexNet, Sentinel), and troubleshooting complex issues.
- Familiarity with various operating systems (especially Linux, but also Windows) and understanding of software installation and configuration processes across platforms.
- Knowledge of Python or similar scripting languages.
- Excellent written and verbal communication skills in English.
- Ability and willingness to work from 3 pm to 11.59 pm IST to allow collaboration with global teams.
- Experience working with CAE software (e.g. GT-SUITE, ANSYS, Amesim, etc.)
- Understanding of cloud technologies and virtualization (e.g., AWS, VMware, Docker)
- Experience with Agile development methods and associated software such as ClickUp
- Dynamic and highly talented team of experts.
- The opportunity to bring in your own ideas, implement them and make them accessible to a large customer base.
- The opportunity to build a professional network in various branches of industry.
- An attractive salary and additional company benefits.
We are an Equal Opportunity Employer dedicated to creating an inclusive workplace for all.
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