Payroll Solutions Specialist
3 weeks ago
The Payroll Solutions Specialist role involves supporting Comprehensive Services Client users on Workforce Now and related applications by processing payroll & providing guidance in response to a wide variety of questions and issues presented by Client's Payroll Administrators.
The person in this role will process payrolls for clients in the US timezone and use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities.
This role requires a high-level payroll knowledge including payroll skills & Accuracy since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.
The ideal candidate will have basic knowledge of payroll tax principles and wage and hour laws, strong verbal and written communication skills, and ability to analyze and resolve problems through effective customer interface and communication.
Additionally, the candidate must be able to work under time constraints to ensure that deadlines are met and have excellent Professional Customer Service Skills, strong Process and documentation skills, and strong Research Skills.
Key Responsibilities:
- Process payrolls for clients in the US timezone
- Provide guidance to Client's Payroll Administrators on payroll practices and tax considerations
- Develop an accurate and comprehensive response to a wide range of inquiries
- Use multiple tools and research resources to resolve payroll issues
Requirements:
- High-level payroll knowledge including payroll skills & Accuracy
- Basic knowledge of payroll tax principles and wage and hour laws
- Strong verbal and written communication skills
- Ability to analyze and resolve problems through effective customer interface and communication
- Excellent Professional Customer Service Skills
- Strong Process and documentation skills
- Strong Research Skills
- Proficient in MS Office applications, especially Word and Excel
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