Senior Fraud Case Manager

2 weeks ago

Jaipur, Rajasthan, India beBeeFraud Full time ₹ 10,80,000 - ₹ 15,60,000

Enhance customer satisfaction by efficiently resolving fraud and dispute cases in accordance with established card network regulations.

Key Responsibilities
  • Conduct thorough reviews and investigations of fraud and dispute cases, preparing and submitting required documentation and evidence to ensure accurate and timely resolution.
  • Analyze transaction data to determine case validity and liability, collaborating with internal teams and external parties as necessary to ensure seamless communication and efficient case management.
  • Identify patterns and emerging trends, providing valuable insights to prevention teams to enhance security measures and mitigate potential risks.
  • Maintain accurate records and reports of dispute activities for compliance and audit purposes, ensuring adherence to regulatory requirements and industry standards.
Qualifications & Skills
  • Minimum 2–5 years of experience in fraud, disputes, or chargebacks with a strong background in Mastercard chargeback rules and the dispute life cycle.
  • In-depth knowledge of Mastercard chargeback rules and the dispute life cycle, with a keen understanding of industry best practices and regulatory requirements.
  • Excellent analytical, problem-solving, and decision-making skills, with the ability to manage multiple cases simultaneously and prioritize tasks effectively.
  • Strong attention to detail and organizational skills, with the ability to work independently and as part of a team to achieve goals and objectives.

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