Infrastructure Leadership Position

4 days ago

Mount Abu, Rajasthan, India beBeeLeader Full time ₹ 80,00,000 - ₹ 1,00,00,000
Job Title

We are seeking a dynamic and experienced leader who excels in guiding people, developing operational strategies, and driving process excellence.

The successful candidate will be responsible for leading a team of technical experts, developing scalable and repeatable processes, and ensuring consistent, high-quality service delivery across the organization. This includes driving operational efficiency, maintaining strong relationships through a consultative approach, and ensuring that all engagements are executed with professionalism.

  • Lead, coach, and develop a high-performing team of technical professionals, fostering technical growth and career development.
  • Promote a culture of accountability, collaboration, and continuous improvement across engineering and operations.
  • Define and communicate clear roles, responsibilities, and performance expectations aligned with organizational goals.
  • Drive operational excellence by maturing processes for efficiency, reliability, and scalability.
  • Follow structured workflows for change management, incident response, and service requests.
  • Collaborate with cross-functional teams to ensure seamless service delivery and integration across platforms.
  • Maintain strong relationships with clients, ensuring service expectations are met and exceeded.
  • Monitor and improve client satisfaction through proactive engagement and service enhancement initiatives.
  • Ensure infrastructure patching is performed regularly and effectively to maintain security and compliance.
  • Validate implementation results and ensure documentation is complete and accurate within IT systems.
Requirements
  • Available for after-hours support.
  • Ability to multitask, prioritize tasks, and understand the sense of urgency.

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