EUS Technical Operations Specialist

1 month ago


Hyderabad, Telangana, India Ivy comptech Full time

About Ivy Comptech

We are a leading provider of IT solutions, and we are seeking an EUS Technical Operations Specialist to join our team.

Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum (depending on location)

Job Description:

About the Role

The EUS Technical Operations Specialist is responsible for delivering high-quality technical support services to our internal customers.

Key Responsibilities:

  • Provide site-specific and remote IT service support focusing on the IT workplace and associated infrastructure.
  • Prioritize VIP support and associated requests.
  • Prioritize support for business-critical departments and associated requests.
  • Adhere to agreed operational processes.
  • Monitor and report on the progress of local and global IT projects.
  • Asset management for Desktop, Laptop, and other Mobile devices.
  • Software license management for supported applications.
  • Procurement of locally required hardware and software.
  • Documentation and Knowledge Base articles creation for procedural and troubleshooting.
  • Implement and Support global projects.
  • Interaction with internal customers, external service providers, internal IT teams, and business departments.
  • Contribute to the workplace improvement process and engage in continuous improvement at the local site.
  • Use internal tools for management of planned and unplanned support work.

Occasional Responsibilities:

  • Ensure that IT infrastructure systems, processes, and procedures are compliant with applicable regulations.
  • Effective provisioning, management, and maintenance of the EUS core infrastructure, systems, and technologies including Active Directory, Email, SCCM, Telephony, and Video Conferencing.
  • Assist the required teams with initiation and planning phases of new technologies and requirements including the definition of needs, benefits, and technical strategy.
  • If needed and technically possible, support local infrastructure teams.
  • Vendor management for problem resolution and local purchasing.
  • If required, be part of 24x7 on-call rota.

Skills Required:

  • Strong IT service support experience in a large corporate environment.
  • Strong problem-solving and analytical skills.
  • Excellent written and oral communication skills with a strong service focus.
  • Minimum 2 years of relevant support experience.
  • Technical background with MCP or equivalent provable experience in the following areas:
  • Microsoft products, including Active Directory, Teams, O365, and SCCM Cloud services, O365, Azure Windows OS, MAC OSX, and Applications Desktop Deployment, application packaging, and deployment.
  • Networking technologies, LAN, TCPIP, DNS, etc.
  • Driven, robust, self-motivated, delivery-focused, and able to withstand 24/7 pressure, and to challenge and be challenged.
  • Understanding of OS X Server, Open Directory, and Mac administration in a corporate environment.
  • Working knowledge of VoIP and H323.
  • Experience with mobile technologies.
  • Good working knowledge of virtualisation technologies and management.
  • ITIL certification, ideally with a service desk, incident, and problem management focus.

Location: Hyderabad



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