System Infrastructure Specialist

1 day ago

Tiruchi, Tamil Nadu, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000
Job Description

We are seeking a proactive and solutions-oriented IT support specialist to join our team. This is a frontline, on-site role responsible for providing exceptional technical assistance to employees across local, remote, and home office environments.

The role involves a combination of day-to-day technical support, asset lifecycle management, IT operations, and participation in broader technology projects. You will interact with internal staff via ticketing systems, resolving issues, delivering new capabilities, and enhancing end-user satisfaction.

  • Provide technical support for hardware, software, and peripherals.
  • Deliver multi-channel support for local and remote users.
  • Support the transition from current ITSM platform to ServiceNow.
  • Image, configure, and deploy laptops and desktops for new hires and tech refreshes.
  • Use FreshService for IT asset lifecycle management.
  • Enforce IT security policies and assist in remediating security incidents or vulnerabilities.
  • Troubleshoot issues related to network connectivity, A/V conference tools, scanning, printing, and device access.
Required Skills and Qualifications

Basic Qualifications:

  • 4+ years of experience in an IT Helpdesk or Technical Support role.
  • Associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
  • Strong experience supporting Windows 11, MacOS, and common business productivity software.
  • Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools.
  • Able to troubleshoot and resolve technical issues for non-technical users with patience and clarity.

Preferred Qualifications:

  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.
  • Prior experience in STPI-bonded asset environments or working within SEZ/EOU frameworks.

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