Operational Excellence Leader
7 days ago
Founded in 2014, Chargeback Gurus is a leading provider of data-driven chargeback management solutions. We help clients protect and recover revenue by delivering flexible and effective strategies.
Our mission is to provide industry-leading results through the use of powerful data science and analytics. This has enabled us to generate hundreds of millions of dollars in recovered revenue for our clients.
Our TeamWe have a strong presence in Chennai, the fintech capital of India. Our team has consistently grown in terms of revenue and manpower over the past eight years.
Our Chennai office serves as our Operations and Product R&D hub, with a team of over 400 members driving our innovation and growth. The India team's game-changing AI-ML-based innovations are instrumental in our global success.
Award-Winning SolutionsWe have won numerous awards and accolades, including multiple Stevie Awards and being named in the Inc 5000 Fastest-Growing US Companies multiple times. Our solutions have been recognized as top-notch, helping thousands of merchants improve customer retention, brand satisfaction, and drive repeat purchases.
Join Our FamilyAs a premier employer in the US and Chennai, India, we offer a dynamic work environment that fosters growth and innovation. If you're passionate about chargeback management and want to be part of a successful team, come join us
Key Responsibilities- Lead the operations team and ensure the delivery of operational metrics and sales targets.
- Maintain regular engagement with key client contacts to meet their expectations.
- Ensure the delivery of Client KPIs/Sales targets, including day-to-day service levels, customer experience, quality measures, and compliance measures.
- Develop the operational talent pool by optimizing the skills of the existing team and attracting external talent.
- Establish a well-defined Communication and Engagement model to ensure all teams understand the performance of the business.
To succeed in this role, you'll need:
- 12-17 years of strong operational/project/program management experience.
- Bachelor's degree in business management, engineering, e-finance, chargeback, or a related field (master's degree preferred).
- Experience in chargeback management/payment-related processes is an added advantage.
- Proven ability to establish credibility with employees and business partners.
- Excellent leadership, people management, communication, and influencing skills at a senior level.
- Familiarity with BFSI process/US payment regulations.
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