Operations Excellence Lead
4 days ago
- Communicate job expectations, planning, monitoring, appraising, and reviewing job contributions
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
- Analyze and improve organizational process and workflow, employee, and space requirements; implement changes
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Accomplish operations and organization mission by completing related results as needed Meet or exceed operations labor budget expectations
- Manage staff levels, wages, hours, contract labor to revenues
- Manage relationships with key operations vendors
- Track vendor pricing, service levels
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Work closely with the client experience teams and management to set and/or implement policies, procedures, and systems and to follow through with implementation
- Communicate all operating policies and/or issues at department meetings
- Maintain effective communication with co-workers to ensure high-quality solar designs.
Essential Qualifications:
- Bachelor's or associate degree or Degree in Business, Operations Management, or related field with 14+ years of experience
- Proven work experience as Operations Manager or similar role
- Knowledge of organizational effectiveness and operations management
- Experience budgeting and forecasting
- Familiarity with business and financial principles
- Excellent communication and interpersonal skills
- Attention-to-detail and outstanding organizational skills
- Excellent leadership and team management skills.
- Ability to prioritize and manage multiple projects in a fast-paced environment.
- Ability to prioritize, execute and follow up on initiatives.
- Proven record of good judgment and analytical skills
- Ability to effectively communicate with engineering, construction, and customer-facing teams.
Additional Skills:
- Creative problem-solving and ability to work collaboratively with cross-functional teams
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