Microsoft Product Support Specialist

2 weeks ago

Ahmedabad, Gujarat, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Are you passionate about technology and solving customer challenges? This role involves working with Microsoft products, including Windows and M365.

We are looking for dedicated and skilled technical support advocates to join our team. If you have a knack for problem-solving and a strong desire to provide exceptional service, we want to meet you

Mandatory Requirements:

  • Must have hands-on experience in Microsoft product support and Windows support
  • Must be able to work in rotational shift (night shift)
  • Must have excellent communication skills (speak and chat in English)

As a technical support advocate, you will be the first point of contact for customers, playing a crucial role in ensuring they have a smooth and satisfying experience with our products.

Key Responsibilities:

  • Accounts & Billing Support: Assist customers with subscription management, payment issues, refunds, and token redemption
  • Technical Assistance: Provide post-installation technical support for Microsoft products, including Windows and M365
  • Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems
  • Product Guidance: Help customers with the download, installation, and activation (DIA) of products and recommend appropriate solutions
  • Customer Service: Address customer inquiries with patience, empathy, and excellent communication skills

Prerequisites & Skills:

  • Minimum typing speed of 30 words per minute
  • Proficiency in managing accounts, payments, and billing inquiries
  • Strong troubleshooting skills for software and connectivity issues
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment

Qualifications:

  • Bachelor's degree in computer science, information technology, or a related field, or equivalent experience
  • Prior experience in technical support or customer service is essential
  • Familiarity with Microsoft products and services
  • Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus

What to Bring:

  • Updated resume (printout)
  • Two valid photo ID proofs (PAN Card/Driving License/Voter ID/Passport)
  • Original education documents for verification (10th, 12th, Graduation sem-wise marksheets, CMM, provisional & original degree certificates)

Important Notes:

  • Laptops, cameras, and other electronic devices are not allowed at the venue due to security reasons
  • Original government ID is mandatory for security clearance
  • Preference will be given to immediate joiners

Infosys BPM is an equal opportunity employer.

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