Administrative Support Professional

6 days ago


Mangalore, Karnataka, India Bupa Full time

Job Objective:

The Reception and Administrative Assistant will provide exceptional customer service and administrative support to our patients and healthcare team.

Key Responsibilities:

  • Welcoming patients and ensuring a smooth customer journey throughout the centre.
  • Managing incoming queries via phone calls and emails, and proactively resolving customer issues.
  • Preparing appointment packs, clinical files, and consent forms as required.
  • Effective results management, including receiving, scanning, and uploading documents, and following up with suppliers.
  • Assisting with bookings and referrals, and processing post and invoices as per Bupa policy.
  • Contributing to maintaining well-presented facilities and ensuring a clean and safe environment.

Requirements:

  • Administrative experience in a healthcare environment.
  • Customer service experience and a customer-focused approach.
  • Ability to prioritise workload and manage competing demands.
  • Excellent communication and interpersonal skills.
  • Organisational and time management skills.
  • Attention to detail and a proactive approach.
  • Ability to work collaboratively as part of a team.

What We Offer:

  • Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
  • Bupa health insurance as a benefit in kind.
  • An enhanced pension plan and life insurance.
  • Annual Health Services Bonus Scheme.
  • Various other benefits and online discounts.

About Bupa:

We're a health insurer and provider, driven by a purpose to help people live longer, healthier, happier lives and make a better world. Our people are all driven by the same purpose – being brave, caring, and responsible in everything we do.



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